In the event you wish to return an item, please contact us at contact@luckyprepper to initiate this process. Please do not mail items without contacting Lucky Prepper LLC to ensure process compliance and receipt. Lucky Prepper LLC is not responsible for damaged or lost deliveries and reserves the right to refuse refunds in the event thereof. PLEASE DO NOT MAIL YOUR ITEM TO THE MANUFACTURER. 

You will be responsible for paying for your own shipping costs for returning your item. Lucky Prepper LLC will not reimburse customers for fees associated with returns that fall outside of the Exchanges/Replacements Policy in Section IV of this policy. Shipping costs or order protection fees associated with initial fulfillment are non-refundable. 

Our policy lasts 30 days from product fulfillment and is not subject to issues related to carrier services. Customers are notified via the contact email provided once a product ordered is fulfilled and processed for shipment. Lucky Prepper LLC is not responsible for errors in contact information provided or blocking of messages as a result of client user settings. Any questions regarding order fulfillment should be directed to support@luckyprepper.com with the subject line “ATTN: Order Fulfillment.”

 

 

I. 30 Day Terms and Product Satisfaction

To be eligible for a return, your item must be unused and in the same condition that you received it. Returns are not accepted for custom/bulk orders or orders requiring freight services. If your order qualifies for a return, it must also be in the original packaging with proof of purchase (confirmation email with your order number is sufficient). 

All returns are subject to review prior to approval of refund. Refunds cannot be given prior to the product’s return to the listed mailing address and passing review for policy compliance. If 30 calendar days have gone by since the product purchased was fulfilled, unfortunately, we can’t offer you a refund or exchange. Lucky Prepper LLC reserves the right to refuse refunds in the event of damages/loss of product in transit during the return process or failure to meet guidelines indicated in our Returns and/or Terms of Service Policy. 

 

 

II. Restrictions and Exclusions

Several types of goods are exempt from being returned and subject to change without notice based on inventory and regulations. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
First Aid Supplies and Kits
Shipping fees associated with initial orders
Order Protection

 

 

III. Custom, Discount, or Special Orders

We do NOT accept returns for customized products, discounted items, or special orders of any kind (color, quantity, orders requiring freight services, etc.). This is applicable for orders processed through our website or negotiated quotes/bids of any kind. Customers are responsible for ensuring accuracy prior to all business transactions.

 

 

IV. Exchanges and Replacements

In some instances, exchanges, replacements, or returns may be processed due to manufacturing errors such as missing pieces or damages unrelated to shipping. These instances also fall under the 30-day policy relative to product fulfillment. If requests are processed outside of this timeline, we cannot guarantee an exchange, replacement, or refund.

In the event thereof, customers are responsible for providing Lucky Prepper LLC with clear images of both products and exterior parcel packaging within 30 days of fulfillment. These images must be emailed to support@luckyprepper.com prior to returning products. Lucky Prepper LLC is not responsible for providing customers with means of photography or failure to properly submit images and exchange requests via email. Following review, Lucky Prepper LLC will either initiate product return by emailing a return label to be used for shipping or deny request based on policy compliance. It is the customer’s responsibility to monitor for these communications. Customers are not responsible for shipping fees in the event of exchange or return approval but MUST use the provided return label and associated carrier service. Any packages mailed using unapproved methods or fees incurred by customers due to failure to follow these guidelines will not be reimbursed by Lucky Prepper LLC. 

If requesting an item to be replaced and the exchange is approved, Lucky Prepper LLC will be responsible for shipping replacement products and associated fees. The timeline of fulfillment of replacements is subject to availability and may be refused due to manufacturing or supply restrictions. There is no guarantee of time or supply.

 

 

V. Refunds (if applicable)

Once your return is received and inspected, we will send an email to the contact information provided notifying you of the approval or rejection of your refund. This may take 3-5 business days from receipt of the product to be reviewed and subject to business hours and staffing.

If you are approved, then your refund will begin processing. Payment information from the original order will be used for the refund and is subject to bank processing timelines/business hours.

If your return qualifies for a refund you will receive the refund minus a 10% restocking fee if the item(s) is/are not found to be defective. 

Once initiated, Lucky Prepper LLC has no control over the release of funds or bank processing terms. If you haven’t received a refund yet and feel there may be an error, please contact your banking or credit card provider. If needed, financial institutions and/or customers may contact Lucky Prepper LLC at contact@luckyprepper.com. In the event of non-business hours, emails will be addressed during the next business day, but may take 3-5 days based on staffing.

 

 

VI. Gifts

If the item was marked as a gift when purchased and shipped directly to you and a refund is approved, you will receive a gift credit for the value of your return which is able to be used on our website. This credit will be emailed to your desired email address. If the item wasn’t marked as a gift when purchased and a refund is approved, we will send a refund to the purchaser based on the provided payment information, as indicated in our policy.

 

 

VII. Policy Updates and Customer Responsibility

Lucky Prepper LLC reserves the right to update policies without notice. Information provided on our website is subject to change and the customer is responsible for reviewing available information prior to agreeing to conduct business through our website. Contact information is provided for those with questions to allow clarity before proceeding with orders and acceptance of terms of service in all areas.